Dolphin Brochure 1
Page 1
Front cover
>file folder top as a graphic element
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Page 2
Inside front cover
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Reliable
Company
You can depend on Dolphin
In
1989, our company founders created a revolutionary concept in equipment
refurbishing. Their goal was simple: transform pre-owned equipment into
better-than-new condition, offer it at a fair price and stand behind
their work. The result is Dolphin Enterprises — one of the most trusted
names in the industry.
Over the years, the Dolphin team has
built a thriving operation, guided by the principles of exceptional
quality, integrity and service. Dolphin’s reputation for excellence in
refurbished units and premium parts is known worldwide, as increasing
numbers of IBM, Lexmark, HP, Xerox, Tektronix and other OEM service
companies choose to partner with us.
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Helpful
Customer Service
Your needs come first
Every
time you interact with us, you can expect personal attention, fast
turnaround and products that consistently exceed your expectations.
Whether you need installation assistance, updated software drivers,
tracking information, or just have a question, we’re here to help.
Real people; superior service
As
our valued customer, you deserve to talk with a live person, not an
annoying “phone tree.” We’re open weekdays from 6 a.m. to 4:30 p.m.
Pacific Time, ready to talk with you.
Photo caption:
Because your satisfaction is our top priority, we help you resolve issues quickly.
>Suggested photo
- Generic customer service person
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Receptive
Sales Team
Knowledgeable, not pushy
Because
we deal with so many service companies and OEMs, each sales associate
is familiar with hundreds of makes and models. Without hype, their goal
is to match you with the equipment you need for maximum business
success, at affordable prices.
We’ll find it fast
Our
salespeople are excellent listeners. Just describe what you’re looking
for and your sales rep will pinpoint the right parts, printers,
plotters, fusers, maintenance kits, fax machines, scanners and supplies
to meet your needs — today and tomorrow.
Photo caption:
With your needs in mind, your sales representative will handle the legwork, so you save time.
>Suggested photos (one is captioned)
- Smiling salesperson sitting at desk on phone, near computer
- Salesperson standing, shaking hands with client
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Competent
Warehouse/Receiving
Diamonds in the rough
In
our massive warehouse, otherwise known as “Evaluation Central,” our
skilled receiving staff accepts, quarantines and evaluates every piece
of incoming merchandise before it enters our huge inventory.
A vast equipment library
Each
arriving item has the potential to become “better than new” at a future
date. According to the item’s condition, it is categorized and assigned
a temporary location, where it awaits later refurbishment in our
high-tech repair lab.
Photo caption:
Every item we receive is painstakingly labeled and cataloged for future use.
>Suggested photos (one is captioned)
- stocked warehouse shelves
- loaded forklift with driver “in action” loading large piece of equipment
- staff member placing a sticker on a received unit
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Accurate
Repair Lab
Your unit receives first-rate expertise
Because
all of our technicians are OEM factory trained, certified and
supported, you can count on outstanding results from our highly
qualified repair and refurbishment team. Each technician in our modern
repair lab proficiently diagnoses and renovates one unit at a time to
ISO standards, preparing it for professional, high-traffic use in your
office.
Comprehensive restorations
Unlike some firms
that clean the casing and call it refurbished, every machine we restore
is completely overhauled from top to bottom. Our experienced specialists
update firmware, replace components and parts, and clean every unit to
make sure it performs at maximum efficiency.
Photo caption:
Our
large team of factory-trained experts breathe new life into printers,
scanners and other machines with ease — and offer technical support.
>Suggested photos: (one is captioned)
- printer with colorful printouts emerging
- technician working on a machine with another tech in background doing same
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Thorough
Final Inspection
In the ‘home stretch’
Now
that your machine has been restored to its original glory, our final
inspection team goes through it with a fine-toothed comb. Your printer,
plotter, copier or other unit is meticulously examined, retested and
issued brand new paperwork.
White glove treatment
But
no machine passes inspection without a thorough cleaning. From dust
removal to a complete, inside-and-out scrubbing, your unit emerges in
immaculate condition.
Photo caption:
With a failure rate of
just .01%, call us fastidious, but we do what it takes to make sure your
unit looks and operates like new.
>Suggested photos (one is captioned)
- Worker dusting unit interior
- Worker applying HP tape to exterior
- Finished unit, bagged, with paperwork
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Proficient
Packaging
In-transit safety, guaranteed
Your
finished unit is securely packaged in a brand new, double-walled box,
surrounded by Instapak® foam to ensure safe arrival. Instapak forms a
cushioning barrier around objects of any size or shape for maximum
shipping and handling protection.
Protecting your investment
We
use only the finest packaging materials so that your refurbished
machine can get to work immediately. Your investment is worth
protecting; rely on us to do it right.
Photo caption:
Your unit receives special attention throughout packing and shipping, so it arrives safely and operates properly.
>Suggested photos (one is captioned)
- Worker packing unit into box
- Instapak foam conforming to unit
>Idea
regarding the fact that the company doesn’t pack with foam peanuts: 1)
We could add another caption about non-use of peanuts, or 2) Designer
could draw a “football play”-type white arrow (on the photo) pointing to
Instapak and write “Instapak (not peanuts!)” or “No packing peanuts!”
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Expert
Shipping
Streamlined, same-day shipping
Our
state-of-the-art shipping and tracking system whisks your order onto
the trucks of carriers like FedEx, UPS, DHL and others with incredible
efficiency. More than 98% of the time, Dolphin orders arrive on
schedule.
10-minute turnaround
Our busy shipping
department processes orders with lightning speed and accuracy. In fact,
the majority of orders are processed in just 10 minutes.
Photo caption:
Our ultra-modern shipping department same-day ships your package anywhere in the world.
>Suggested photos (one is captioned)
- Shipping clerk on phone, facing computer, smiling
- Carrier picking up packages from shipping clerk
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Inside back cover
How can we serve you?
Call Dolphin today at 209/984-8660
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Back cover
© HHWS for Never Boring Design Associates and Dolphin Enterprises
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